Job Summary
As the Service Implementation Manager, you will take ownership of turning commercial agreements into reliable, business-as-usual services within NHS trusts. You will ensure clinic capacity, staffing resilience, and service continuity during implementation, providing hands-on support until services are fully embedded. You will also visit established customers to support the expansion of clinic capacity and extend capsule sponge use across both Surveillance and Reflux pathways.
You will provide a "white glove" service with “boots on the ground” insight to support the development of clear, evidence-based business cases that stand up to board scrutiny, accelerate approvals, and articulate the full clinical, operational, and system value of the service. Your real-world input will help ensure proposals are practical, credible, and aligned with NHS priorities.
You will coordinate across Sales, Clinical, and Operations teams to enable smooth handovers and repeatable, scalable delivery. You will clarify clinical pathways, support the transition from trial activity to standard care, and enable customers to meet their required test volumes.
Working Pattern and Location
The role is a full-time position with a standard 37.5 hour working week. The role holder may be required to work flexibly.
This is primarily a remote based role, but you will be required to visit customers frequently and our base in Cambridge when required.
How we work
At Cyted, how we work is just as important as what we deliver. Our values shape how we partner with the NHS, how we support clinical teams, and how we turn innovation into reliable, business-as-usual services. As a Service Implementation Manager, you’ll bring those values to life by owning the transition from commercial agreement to fully embedded, resilient service delivery within NHS trusts.
We care deeply about patients, clinicians, and the health systems we serve, ensuring services are safe, sustainable, and grounded in the realities of NHS operations. You’ll work side by side with trusts to secure clinic capacity, support resilient staffing models, and maintain service continuity during implementation. By listening closely to frontline challenges and responding with empathy and practicality, you’ll build trust and confidence in Cyted as a long-term partner.
In this role, you will own end-to-end accountability for implementation success. You’ll act as the central point of responsibility for progress, proactively identifying and resolving issues, escalating when needed, and ensuring nothing falls between teams. You won’t wait for problems to surface - you’ll anticipate them, act decisively, and see things through. Your success will be measured by delivery: services embedded, clinics running reliably, and NHS partners confident in Cyted’s ability to deliver on its commitments.
We aim high in everything we do. Cyted is scaling rapidly, and our ability to deliver consistently across sites depends on strong, repeatable implementation. You’ll be trusted to set the standard for what great looks like - driving clear handovers, predictable delivery, and high-quality execution as services move from early adoption into standard care. Whether supporting new implementations or helping established customers expand capacity and extend use cases, you’ll push for excellence and continuous improvement.
We expect you to dive deep. Success in this role comes from understanding not just what needs to happen, but why. You’ll develop a detailed understanding of NHS clinical pathways, governance, commissioning, and operational constraints, using that insight to strengthen service design and clarify pathways. Your “boots on the ground” experience will inform robust, evidence-based business cases that stand up to board scrutiny and help trusts move faster from intent to action.
We encourage everyone at Cyted to challenge and commit. You’ll be empowered to question assumptions, surface risks early, and bring clarity where there is confusion - particularly as services transition from trial activity into business-as-usual delivery. You’ll work across Sales, Clinical, and Operations teams to align stakeholders, resolve blockers, and improve how we implement at scale. Once decisions are made, you’ll own them fully, operating with accountability and focus through to delivery.
And most of all, we deliver. This role is about execution. You’ll take end-to-end ownership of implementation progress, acting quickly to address operational risks and keep services running smoothly. Your focus will be on building reliable, scalable services that enable trusts to meet demand, support clinicians, and deliver real clinical and operational value. By acting with urgency and intent, you’ll help Cyted and our NHS partners succeed together.
This is how we work at Cyted - and if this sounds like the environment where you’ll do your best work, we’d love to speak with you.
