Job Summary
Following our successful Series B funding round and growing momentum with the NHS, we’re seeking a proactive and driven Customer Service Associate to play a pivotal role in supporting our operations as Cyted scales its diagnostic device and testing offering. Acting as a trusted partner to clinical teams, this role focuses on driving adoption, ensuring seamless integration into existing pathways, and delivering a high-quality user experience.
Working at the intersection of healthcare, technology, and service delivery, you will collaborate closely with NHS stakeholders to optimise performance, resolve challenges, and maximise the clinical and operational impact of Cyted’s test. The role also contributes to continuous improvement by capturing real-world insights and feeding these back into product, marketing and operations teams.
As Cyted continues to expand, you will be critical in building strong, long-term partnerships and supporting the delivery of scalable, high-impact diagnostic services that improve patient outcomes.
Working Pattern and Location
The role is a full-time position with a standard 37.5 hour working week. The role holder may be required to work flexibly.
The Customer Service Associate will be based at based 3 days a week at Cyted’s Head Office, Ground Floor Building 3 Old Swiss, 149 Cherry Hinton Road, Cambridge, United Kingdom, CB1 7BX and may need to visit other company sites when and if required.
How we work
At Cyted, how we work is just as important as the impact we create. Following our recent Series B fundraise and with increasing international momentum, we’re entering a defining stage of growth - and our values guide how we scale. As a Customer Service Associate, you’ll bring these values to life from day one, helping ensure a seamless and supportive experience for the clinicians and partners we work with.
We care deeply about the patients we serve and the clinicians we support. In this role, care means approaching every interaction with empathy, attention, and a commitment to resolving issues effectively. You’ll understand the importance of your role in the wider patient journey, ensuring that queries are handled promptly, accurately, and with a clear focus on supporting timely and high-quality care. Whether you’re responding to enquiries, troubleshooting issues, or guiding users through processes, your work will contribute directly to better experiences and outcomes.
We expect you to own your responsibilities with confidence and accountability. You’ll take responsibility for managing customer queries end-to-end, ensuring nothing falls through the cracks. You’ll proactively identify patterns in feedback, flag recurring issues, and work closely with internal teams to improve processes. Your ability to stay organised, responsive, and solution-focused will be key to delivering a consistently high standard of support.
We aim high. We’re scaling quickly, expanding our services, and operating in a fast-paced healthcare environment. You’ll be trusted to maintain high standards even as demand grows - delivering excellent service, improving response times, and helping define what great customer support looks like at Cyted. Your attention to detail and commitment to quality will help raise the bar as we grow.
You’ll be expected to dive deep into our processes, systems, and customer needs. You’ll build a strong understanding of our services and workflows, enabling you to resolve queries efficiently and provide clear, helpful guidance. You’ll collaborate closely with teams across operations, product, and science to ensure that customer feedback is heard and acted upon, and that our service continues to improve.
We encourage everyone to challenge and commit. You’ll play an active role in shaping how we support our customers - sharing ideas, identifying opportunities for improvement, and helping refine our processes. At the same time, once a direction is set, you’ll execute with focus and consistency, ensuring a reliable and high-quality experience for every customer.
And most of all, we deliver. This is a role where your work has immediate, real-world impact. Every interaction you handle, every issue you resolve, and every improvement you contribute to will help ensure our services run smoothly and support better outcomes for patients.
This is how we work at Cyted - and if this sounds like the environment where you’ll do your best work, we’d love to speak with you.
