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Service Implementation Manager

Remote - United Kingdom
Full-time
Permanent employee
50,000 - 70,000 £ per year

About Us

We’re Cyted - a pioneering gastrointestinal health diagnostics company enabling more patients early access and detection for esophageal cancer and Barrett’s esophagus.

Our technology brings a minimally invasive diagnostic approach to market - our EndoSign test combines a swallowable pill-like device with advanced biomarkers and analytics to help detect disease earlier and faster.

What started as an idea between a health-tech entrepreneur and leading clinical scientists at Cambridge University has quickly grown into an international company operating across the UK and US, backed by investors such as EQT Life Sciences and a $44M Series B investment.

But we still work like a startup - because we are one.

Things move quickly here and we build as we go. Some days you’ll be solving problems first of their kind with innovative approaches. Other days you’ll just need to roll your sleeves up and get things done.
That’s the reality of building a company that’s growing fast and trying to genuinely change patient outcomes.

We’re a small, highly collaborative team, which means your work matters. We have the trust and belief from our investors so you won’t disappear into layers of hierarchy or spend months waiting for decisions. If you have a good idea, we want to hear it, regardless of your role or title.

We like people who are curious, adaptable, thoughtful, and always willing to learn and improve. This isn’t a polished corporate environment where everything already exists. We’re building processes, teams, products and ways of working in real time. Every day is different.

If the idea of helping build something ambitious from the ground up excites you - and you want your work to have a real-world impact on people’s lives  - we’d love to hear from you.

Our recruitment process runs through four stages and we interview on a rolling basis. Each stage has its own purpose.
As we have grown, we have made each contact point based on candidate feedback, making sure you actually get a helpful insight into Cyted. We want to give you the most open & true snapshot of us no matter the role. 
  1. Initial conversation – Run by Maddie from our People team, this is a relaxed online chat so we can learn more about you and your background, and so you can learn more about us too.
  2. Line manager interview – This online chat explores the role in more detail through scenario-based and role-specific questions to see how you would bring your skills and knowledge into Cyted.
  3. Team interview & assessment – To meet the wider team and see how we work in-person, we like to involve a panel of team members to listen to your ideas in either a presentation or assessment format. 
  4. Final Interview – Marcel, our CEO, still speaks to every new potential employee. In this online meeting, you will get to discuss your goals and explore how they align with the company’s history and future vision.

Job Summary

As the Service Implementation Manager, you will take ownership of turning commercial agreements into reliable, business-as-usual services within NHS trusts. You will ensure clinic capacity, staffing resilience, and service continuity during implementation, providing hands-on support until services are fully embedded. You will also visit established customers to support the expansion of clinic capacity and extend capsule sponge use across both Surveillance and Reflux pathways.

You will provide a "white glove" service with “boots on the ground” insight to support the development of clear, evidence-based business cases that stand up to board scrutiny, accelerate approvals, and articulate the full clinical, operational, and system value of the service. Your real-world input will help ensure proposals are practical, credible, and aligned with NHS priorities.

You will coordinate across Sales, Clinical, and Operations teams to enable smooth handovers and repeatable, scalable delivery. You will clarify clinical pathways, support the transition from trial activity to standard care, and enable customers to meet their required test volumes.

Working Pattern and Location

The role is a full-time position with a standard 37.5 hour working week. The role holder may be required to work flexibly. 

This is primarily a remote based role, but you will be required to visit customers frequently and our base in Cambridge when required.

What you will be doing

Service Operations - Ensure clinic capacity, resilience, and continuity
  • Work directly with NHS trusts to secure sufficient clinic capacity to support reliable and predictable service delivery.
  • Support trusts in developing sustainable staffing models, ensuring adequate administrative and nursing coverage to mitigate operational risk.
  • Provide hands-on support with day-to-day service management during implementation, maintaining service continuity until the service is fully embedded and stable.
  • Identify early operational risks and intervene proactively to prevent disruption to clinics and patient flow.

Cross Functional Delivery - Enable smooth implementation and scalable delivery
  • Manage effective handovers between Sales, Clinical, and Operations teams to ensure a clear and efficient transition from commercial interest to live service.
  • Design and embed repeatable implementation processes that enable consistent rollout across multiple sites.
  • Coordinate resources across departments to prevent duplication of effort, missed dependencies, or delays.
  • Act as a central point of accountability for implementation progress, escalating risks and resolving blockers quickly.

Service Design - Strengthen pathway clarity and integration
  • Work with clinical and operational stakeholders to update, standardise, and modernise pathways and referral routes.
  • Ensure pathways are clearly defined, clinically credible, operationally workable and replicable across different trust contexts.
  • Support alignment between clinical intent, operational delivery, and commercial commitments.

Who you are?

We’re seeking a highly accountable, delivery-focused Service Implementation Manager who thrives in complex healthcare environments and brings rigor, pragmatism, and credibility to large-scale NHS deployments. The ideal candidate will have deep experience implementing healthcare services across the NHS, with the operational judgement, stakeholder confidence, and resilience required to translate strategy into reliable, scalable delivery across multiple trusts and sites.

Therefore you will have:
  • Proven experience implementing healthcare services within the NHS, ideally across multiple trusts or sites.
  • A strong background in service operations, transformation, or implementation roles within healthcare, medtech, or life sciences.
  • Demonstrable experience developing and securing approval for NHS business cases or equivalent commercial proposals.
  • Experience working cross-functionally with clinical, commercial, and operational teams.
  • Understanding of NHS commissioning, trust governance, and decision-making processes.
  • Strong operational capability with the ability to diagnose and resolve service delivery risks quickly.
  • Deep understanding of NHS clinical pathways and how operational constraints affect delivery.
  • Ability to manage complex stakeholder environments, including senior clinical and managerial audiences.
  • Strong planning and coordination skills, with the ability to create repeatable, scalable processes.
  • A clear and confident communication style able to challenge constructively and drive decisions.
  • Highly accountability when owning outcomes end to end.
  • A pragmatic and delivery focused mindset with a bias toward action over analysis.
  • Crediblility with clinicians and operational leaders, able to influence without authority.
  • Resilience under pressure, able to manage competing priorities and ambiguity.

How we work

At Cyted, how we work is just as important as what we deliver. Our values shape how we partner with the NHS, how we support clinical teams, and how we turn innovation into reliable, business-as-usual services. As a Service Implementation Manager, you’ll bring those values to life by owning the transition from commercial agreement to fully embedded, resilient service delivery within NHS trusts.

We care deeply about patients, clinicians, and the health systems we serve, ensuring services are safe, sustainable, and grounded in the realities of NHS operations. You’ll work side by side with trusts to secure clinic capacity, support resilient staffing models, and maintain service continuity during implementation. By listening closely to frontline challenges and responding with empathy and practicality, you’ll build trust and confidence in Cyted as a long-term partner.

In this role, you will own end-to-end accountability for implementation success. You’ll act as the central point of responsibility for progress, proactively identifying and resolving issues, escalating when needed, and ensuring nothing falls between teams. You won’t wait for problems to surface - you’ll anticipate them, act decisively, and see things through. Your success will be measured by delivery: services embedded, clinics running reliably, and NHS partners confident in Cyted’s ability to deliver on its commitments.

We aim high in everything we do. Cyted is scaling rapidly, and our ability to deliver consistently across sites depends on strong, repeatable implementation. You’ll be trusted to set the standard for what great looks like - driving clear handovers, predictable delivery, and high-quality execution as services move from early adoption into standard care. Whether supporting new implementations or helping established customers expand capacity and extend use cases, you’ll push for excellence and continuous improvement.

We expect you to dive deep. Success in this role comes from understanding not just what needs to happen, but why. You’ll develop a detailed understanding of NHS clinical pathways, governance, commissioning, and operational constraints, using that insight to strengthen service design and clarify pathways. Your “boots on the ground” experience will inform robust, evidence-based business cases that stand up to board scrutiny and help trusts move faster from intent to action.

We encourage everyone at Cyted to challenge and commit. You’ll be empowered to question assumptions, surface risks early, and bring clarity where there is confusion - particularly as services transition from trial activity into business-as-usual delivery. You’ll work across Sales, Clinical, and Operations teams to align stakeholders, resolve blockers, and improve how we implement at scale. Once decisions are made, you’ll own them fully, operating with accountability and focus through to delivery.

And most of all, we deliver. This role is about execution. You’ll take end-to-end ownership of implementation progress, acting quickly to address operational risks and keep services running smoothly. Your focus will be on building reliable, scalable services that enable trusts to meet demand, support clinicians, and deliver real clinical and operational value. By acting with urgency and intent, you’ll help Cyted and our NHS partners succeed together.

This is how we work at Cyted - and if this sounds like the environment where you’ll do your best work, we’d love to speak with you.

Benefits

  • beach-with-umbrella_1f3d6-fe0f.png  25 days’ holiday + public holidays with the ability to purchase up to 5 additional days
  • money-bag_1f4b0.pngMatched pension contributions up to 7%
  • stethoscope_1fa7a.pngCompany paid private health insurance with access to wellbeing and fitness discounts, including dental, optical and audiological cover
  • globe-showing-europe-africa_1f30d.pngPaid 4 week sabbatical after 4 years of service
  • shield_1f6e1-fe0f.pngCompany paid income protection of 75% base salary following a 13 week deferred period and company paid life insurance of 4x basic salary
  • party-popper_1f389.pngRegular team socials, Winter & Summer parties, and an annual Team Day
  • bicycle_1f6b2.png Electric Vehicle and Cycle to Work Schemes through salary sacrifice