Customer Success Associate

Permanent employee, Full-time · Cambridge

27,000 £ per year

Job Summary

The Customer Success Associate, will serve as one of the points of contact for NHS stakeholders, supporting the successful adoption, and integration of our diagnostic device. They will collaborate closely with healthcare professionals to troubleshoot issues and ensure optimal device performance. This role also involves gathering user feedback, maintaining detailed customer records, and improving and maintaining strong relationships with NHS partners to achieve high levels of satisfaction and trust.

Working Pattern and Location

The role is a full-time position with a standard 37.5 hour working week. The role holder may be required to work flexibly.

The Customer Success Associate will be based at Cyted’s Head Office, at 22 Station Road, Cambridge, United Kingdom, CB1 2JD or remote based.

The Customer Success Associate may need to visit other company and customer sites when required.

What you will be doing

Act as one of the main liaisons between Cyted and the NHS, facilitating effective communication and collaboration.
Support successful onboarding, training, and integration of the EndoSign test through NHS trusts.
Provide ongoing support and troubleshooting to healthcare professionals using the device.
Monitor and support increase in device performance and usage to ensure optimal outcomes for patients and healthcare providers.
Gather and analyse feedback from NHS users to identify areas for improvement and innovation.
Collaborate with the project and product development team to relay user feedback and suggest enhancements.
Maintain detailed records of customer interactions, issues, and resolutions using appropriate company systems such as SalesForce.
Work with the sales and marketing teams to identify opportunities for expanding test usage within the NHS.
Ensure high levels of customer satisfaction by proactively addressing concerns and maintaining strong relationships with NHS stakeholders.

How we work

Our team works in an agile working environment, where everyone’s ideas and opinions are valued. Have a better way of carrying out a process, we want to hear from you!
We value user engagement
We are committed to quality with a strong testing culture
We work across both our sites to collaborate with all teams

Person Specification

Bachelor’s degree in a related field (e.g., Life Sciences, Biomedical Engineering)
Experience working in a customer support of customer facing position
Excellent communication and interpersonal skills
Ability to use Microsoft suite
Problem-solving skills with a proactive and solution-oriented approach
Ability to work collaboratively with cross-functional teams
Strong organisational and time-management skills

Benefits

A competitive salary
25 days holiday per holiday year, plus public holidays
The option to buy 5 additional holidays
Pension Scheme
An annual continuing personal development budget
Medical insurance including dental and optical cover
Life insurance and Income Protection
Social events including Christmas and Summer parties
Cycle to work scheme
Electric Vehicle Scheme
Sabbatical after 4 years of service
Relocation allowance if applicable

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About us

Cyted is on a mission to build a world where disease is prevented rather than treated. We focus on providing innovative diagnostic technologies to drive the earlier detection of disease in the gastrointestinal tract, first focused on oesophageal cancer (and its precursor Barrett’s oesophagus) with a non-endoscopic, minimally-invasive test.

Headquartered in Cambridge UK, we lead the way in groundbreaking diagnostic technology, enhancing patient care for those at risk of early and advanced disease. We are on the lookout for talented individuals eager to make a meaningful impact. We strongly encourage applications from underrepresented groups and those with unconventional educational or career backgrounds.

Our core product is the minimally invasive EndoSign test. The test is a combination of a simple device coupled with laboratory biomarkers to detect oesophageal cancer and its precursor Barrett’s oesophagus. Click here to find out more.

We offer a dynamic work environment for career growth and skill diversification. Alongside your core role you can gain experience on projects throughout the company, and contribute your opinions and ideas. Our commitment to inclusion and diversity drives us to embrace varied perspectives, promoting diagnostic excellence, user-friendly software, and superior patient outcomes.

We interview on a rolling basis, starting with a brief call to discuss what we’re doing and whether it resonated with you.

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We are looking forward to hearing from you!

Thank you for your interest in a role at Cyted. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to people@cytedhealth.com.